Effective Date: September 14, 2026
Helios West Palm Beach Mental Health & Depression Treatment (“Helios,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting our admissions team, requesting information, or submitting an insurance verification or contact form.
This Privacy Policy explains how information may be collected, used, disclosed, and protected when you interact with our website.
1. Information We May Collect
Depending on how you interact with our website, we may collect information that you voluntarily provide, including:
- Name
- Telephone number
- Email address
- Date of birth
- Insurance provider and insurance information
- Information submitted through contact or insurance verification forms
- Information regarding the individual seeking treatment
- Mental health or behavioral health information you voluntarily provide
- Communications with our admissions or support team
- Other information you choose to provide
We may also automatically collect certain technical information when you visit our website, such as browser type, device type, operating system, IP address, referring website, pages viewed, approximate geographic information derived from your IP address, and general website interaction information.
2. Sensitive and Health-Related Information
Because Helios provides behavioral and mental health services, information you voluntarily submit may contain sensitive or health-related information.
We recognize the sensitive nature of this information and take reasonable measures designed to protect its confidentiality and security.
Where information constitutes Protected Health Information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”), our collection, use, and disclosure of that information will be governed by applicable law and our Notice of Privacy Practices.
This Privacy Policy is intended to address our website privacy practices and does not replace our HIPAA Notice of Privacy Practices.
3. How We Use Information
We may use information collected through our website to:
- Respond to inquiries and requests for assistance
- Provide information regarding our treatment services
- Determine whether our services may be appropriate for an individual
- Verify insurance benefits when requested
- Facilitate the admissions process
- Communicate with individuals who have requested contact
- Operate, maintain, secure, and improve our website
- Understand general website usage and performance
- Prevent fraud, abuse, or security threats
- Comply with legal, regulatory, licensing, and healthcare requirements
- Protect the rights, safety, and interests of our patients, visitors, staff, and organization
We do not sell personal health information.
4. Insurance Verification
If you submit an insurance verification request, we may use the information you provide to contact your insurance carrier or appropriate service providers for the purpose of verifying eligibility and benefits.
Verification of insurance benefits does not obligate you to receive treatment at Helios and does not guarantee insurance coverage or payment.
5. Website Analytics and Tracking Technologies
Our website may use cookies, analytics technologies, tags, and similar technologies to understand how visitors interact with the website, maintain website functionality, measure performance, and improve the visitor experience.
Depending on our website configuration, these technologies may collect information such as pages visited, referring sources, browser and device information, approximate location, and interactions with website features.
We do not intend to use advertising or analytics technologies to disclose PHI to third parties for advertising purposes without appropriate authorization or another lawful basis.
We take particular care with tracking technologies on pages where visitors may submit health-related or treatment-related information.
6. Google Analytics and Similar Services
We may use Google Analytics or similar analytics services to obtain aggregated or general information regarding website traffic and performance.
These services may use cookies or similar technologies to collect technical information about website interactions.
Where required, we may use consent-management tools or other technical measures to control when non-essential analytics technologies are activated.
Visitors may also be able to restrict cookies through their browser settings or other privacy controls.
7. Call Tracking and Telephone Communications
We may use telephone and call-tracking technologies to help route calls, understand how callers located our services, measure the effectiveness of our website, and improve our admissions process.
Telephone communications involving prospective or current patients may contain sensitive information and are handled according to applicable privacy and healthcare requirements.
Where call recording is used, applicable consent and notification requirements will apply.
8. Text Messages and Email
If you voluntarily provide your telephone number or email address and request contact, we may use that information to respond to your inquiry.
Email and standard SMS communications may not always provide the same level of security as dedicated healthcare communication systems. You should avoid sending sensitive medical information through unsecured communication channels unless specifically instructed to do so.
Consent to receive marketing communications, where applicable, is not a condition of receiving treatment.
You may opt out of marketing text messages by replying STOP or follow the unsubscribe instructions contained in marketing emails.
9. How We May Share Information
We may disclose information when reasonably necessary to:
- Healthcare professionals involved in providing or coordinating services
- Insurance carriers for requested benefit verification or payment purposes
- Vendors and service providers that assist us in operating our business or website
- Technology, hosting, security, communications, and administrative providers
- Government agencies, regulators, courts, or law enforcement when legally required
- Protect the safety or legal rights of an individual, Helios, or another person
- Complete a lawful corporate transaction, subject to applicable privacy requirements
When HIPAA applies, disclosures of PHI are made only as permitted or required by HIPAA and other applicable laws.
10. We Do Not Sell Your Health Information
Helios does not sell PHI or sensitive treatment information to data brokers or advertisers.
We do not intend to provide information concerning an individual’s mental health condition, treatment inquiry, insurance information, or treatment status to advertising platforms for targeted advertising purposes without appropriate authorization or another legally permissible basis.
11. Cookies
Cookies are small files that websites may place on a user’s device to support website functionality and understand website activity.
Our website may use essential cookies required for operation and, where appropriate, analytics or other non-essential cookies.
You may control or delete cookies using your browser settings. Disabling certain cookies may affect the functionality of portions of the website.
12. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing requested services, maintaining appropriate business and healthcare records, satisfying legal or regulatory requirements, resolving disputes, and enforcing agreements.
Retention requirements for medical records and PHI may differ from those applicable to ordinary website information.
14. Third-Party Websites
Our website may contain links to third-party websites or resources.
Helios is not responsible for the privacy practices, security, or content of third-party websites. We encourage visitors to review the privacy policies of any third-party website they visit.
15. Children’s Privacy
Our website and services are not intended to solicit personal information directly from children through the website without appropriate involvement or authorization from a parent, legal guardian, or other authorized individual where required by law.
If we learn that personal information has been collected in a manner inconsistent with applicable children’s privacy requirements, we will take reasonable steps to address the situation.
16. Florida Privacy Rights
Residents of Florida may have rights regarding their personal information under applicable state and federal law.
Depending on the nature of the information and applicable law, you may have the right to request information regarding personal data maintained about you, request corrections, or request deletion of certain information.
These rights may be subject to exceptions, including healthcare record-retention requirements, HIPAA, legal obligations, and other applicable laws.
17. HIPAA and Notice of Privacy Practices
If you become a patient of Helios or otherwise provide information that is subject to HIPAA, you may have additional rights concerning your PHI.
Those rights and Helios’s obligations regarding PHI are described in the applicable Notice of Privacy Practices.
If there is a conflict between this website Privacy Policy and a Notice of Privacy Practices concerning PHI, the Notice of Privacy Practices and applicable healthcare privacy law will govern.
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, services, or legal requirements.
When changes are made, the updated Privacy Policy will be posted on this website with a revised effective date.
19. Contact Us
If you have questions regarding this Privacy Policy or our privacy practices, please contact:
Helios West Palm Beach Mental Health & Depression Treatment
7357 Wilson Rd
West Palm Beach, FL 33413
United States
